Terms of Service

Last revised: July 8, 2026

OVERVIEW

This website is operated by 21Grams Coffees. Throughout the site, the terms "we", "us" and "our" refer to 21Grams Coffees. 21Grams Coffees offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - WEBSITE ANALYTICS AND TRACKING TECHNOLOGIES

By using this website, you acknowledge and consent to our use of analytics and advertising pixels, including the Google Ads/Google Analytics pixel and the Meta (Facebook/Instagram) pixel, session recording and heatmap tools provided by Heatmaps.com, and the Gorgias customer support chat widget (including any automated or AI-assisted responses it may provide), each operated by us and by their respective third-party providers, to record, analyze, and improve your experience on this site.

These tools may collect data such as the pages you visit, links and buttons you click, scrolling and mouse or touch movement, approximate location, and device or browser information. Some of these tools may be considered "tracking technologies" under applicable state or federal law.

You may control or disable non-essential tracking technologies at any time through our Cookie Preferences tool, available at the bottom of every page, or as described in our Privacy Policy. Our Privacy Policy identifies the specific categories of tracking technology currently in use on this site and describes your choices regarding them.

BY CONTINUING TO USE THIS WEBSITE AFTER RECEIVING NOTICE OF THIS SECTION AND HAVING THE OPPORTUNITY TO ADJUST YOUR COOKIE PREFERENCES, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION AS DESCRIBED HEREIN AND IN OUR PRIVACY POLICY.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

From time to time we may offer a discount, coupon, or other incentive in exchange for a customer submitting a product review. Any such incentive is offered without regard to whether the resulting review is positive or negative, and where required by applicable law (including the FTC's Rule on the Use of Consumer Reviews and Testimonials), participating customers will be asked to disclose that their review was incentivized. We do not suppress, alter, selectively publish, or otherwise gate reviews based on their star rating or content in violation of applicable law.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, state, provincial, or local laws or regulations;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - HEALTH DISCLAIMER

The statements made on this website, including on product pages, packaging, and marketing materials, have not been evaluated by the U.S. Food and Drug Administration.

Our coffee products are not intended to diagnose, treat, cure, or prevent any disease. The information provided on this website is for general informational purposes only and should not be considered medical advice or a substitute for consultation with a licensed healthcare professional.

If you are pregnant, nursing, have a medical condition, are sensitive to caffeine, or are taking medication, you should consult your physician or another qualified healthcare provider before consuming our products.

Individual experiences and results may vary.

SECTION 15 - CALIFORNIA PROPOSITION 65 NOTICE

California's Proposition 65 requires businesses to provide a warning to California residents before exposing them to certain listed chemicals.

Some of our coffee products may contain trace amounts of substances known to the State of California to cause cancer or reproductive harm, including, but not limited to, acrylamide, a compound that can naturally form during the roasting of coffee beans. Where required, we provide a Proposition 65 warning on the applicable product page or product packaging.

For more information about Proposition 65, please visit the official California Proposition 65 website.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through the Service are provided "as is" and "as available," without any representation, warranties, or conditions of any kind, either express or implied.

In no event shall 21Grams Coffees, 21GRAMS LLC, or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products purchased through the Service.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless 21Grams Coffees, 21GRAMS LLC, and our parent company, affiliates, officers, directors, employees, contractors, licensors, service providers, suppliers, agents, and representatives from any claim or demand, including reasonable attorneys' fees, arising from your breach of these Terms of Service or your violation of any law or the rights of any third party.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 19 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement.

These Terms of Service remain effective unless terminated by either you or us. We may terminate these Terms immediately if we believe you have violated any provision of these Terms.

SECTION 20 - ENTIRE AGREEMENT

These Terms of Service constitute the entire agreement between you and 21Grams Coffees regarding your use of this website and supersede all prior agreements or communications relating to the Service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide our Services shall be governed by and construed in accordance with the laws of the State of Florida, United States.

This website is owned and operated by 21GRAMS LLC, located at:

7601 EAST TREASURE DRIVE
NORTH BAY VILLAGE, FL 33141
United States

SECTION 22 - DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER

Any dispute, claim, or controversy arising out of or relating to these Terms of Service, your use of this website, or any products or services purchased through this website, including disputes regarding privacy or tracking technologies, shall be resolved exclusively through binding arbitration administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures then in effect, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.

YOU AND 21GRAMS COFFEES EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

All claims must be brought solely on an individual basis.

If the class action waiver is found unenforceable with respect to a particular claim, only that claim may proceed in a court of competent jurisdiction, while all remaining claims shall remain subject to binding arbitration.

This arbitration agreement is governed by the Federal Arbitration Act.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be directed to:

21Grams Coffees
21GRAMS LLC
7601 EAST TREASURE DRIVE
NORTH BAY VILLAGE, FL 33141
Email: info@21gramscoffees.com

SECTION 25 - REFUND POLICY

At 21Grams Coffees, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed and processed, except where required by applicable law.

If your order arrives damaged, defective, incorrect, or incomplete, you must contact us within 7 days of receiving your order by emailing info@21gramscoffees.com. Please include your order number, a description of the issue, and clear photographs of the product and packaging. We will review your claim and, at our sole discretion, may offer a replacement or another appropriate resolution.

We are not responsible for delays caused by shipping carriers, incorrect shipping information provided by the customer, or circumstances beyond our reasonable control.

Orders cannot be canceled or modified once they have been processed for fulfillment.

Nothing in this Refund Policy limits any rights or remedies that may be available to consumers under applicable law.

SECTION 26 - SHIPPING POLICY

We offer shipping throughout the United States.

Free standard shipping is available on orders of $50 USD or more (before taxes and after any applicable discounts) shipped within the continental United States. Orders that do not qualify for free shipping will be charged the applicable shipping rate at checkout.

Shipping rates, delivery options, and estimated delivery times are displayed during checkout based on your shipping destination and selected shipping method.

International shipping may be available for select destinations. Customers are responsible for any applicable customs duties, import taxes, taxes, or other fees imposed by the destination country.

Delivery estimates are provided for convenience only and are not guaranteed. 21Grams Coffees is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other events beyond our reasonable control.

We reserve the right to modify or discontinue our free shipping offer at any time without prior notice.

SECTION 27 - RESALE POLICY

Products sold by 21Grams Coffees are intended for personal use unless otherwise authorized in writing by 21GRAMS LLC.

Purchasing products for the purpose of resale, redistribution, or listing on third-party marketplaces (including, but not limited to, Amazon, eBay, Walmart Marketplace, Etsy, or similar platforms) without our prior written authorization is strictly prohibited.

We reserve the right to:

• Cancel any order that we reasonably believe is intended for unauthorized resale or distribution.
• Limit the quantity of products purchased per customer, household, account, or order.
• Refuse or cancel future orders placed by individuals or businesses that violate this policy.
• Deny refunds or other benefits in cases involving fraudulent purchases or unauthorized resale activities, to the extent permitted by applicable law.

If you are interested in becoming an authorized wholesale customer, distributor, or retail partner of 21Grams Coffees, please contact us at info@21gramscoffees.com for additional information and approval.